Terms and Conditions for Man And Van Hillingdon

These Terms and Conditions set out the basis on which Man And Van Hillingdon provides removals, transport, lifting, loading, unloading, and related moving services. By making a booking, the customer agrees to these terms in full. If anything in these terms is unclear, it should be reviewed before the booking is confirmed. This page is intended to explain the service relationship in a clear and practical way, with no unnecessary detail, so customers understand what is included, what is excluded, and how responsibility is shared.

For the purpose of these terms, references to “we”, “us”, and “our” mean the service provider operating the man and van service, and references to “you” and “your” mean the customer, sender, recipient, or person authorising the work. The terms apply to domestic and commercial jobs, whether the task involves a single item, partial contents, or a fuller move. Man and van service Hillingdon bookings may include short-distance transportation, furniture handling, secure loading, and other agreed moving tasks, provided these are lawful and safe to perform.

We may refuse or suspend a booking if we believe the work is unsafe, unlawful, misdescribed, outside the agreed scope, or cannot be completed using reasonable care and skill. We may also request additional information before acceptance, especially where there are access issues, heavy or fragile items, parking restrictions, or waste removal requirements. The customer is responsible for ensuring that all information provided during booking is accurate and complete.

1. Booking Process

A booking is not confirmed until we have accepted the job details and, where applicable, received any requested deposit or prepayment. The booking process may involve selecting a service date and time, describing the items to be moved, confirming collection and delivery addresses, and confirming any special requirements. Man and Van Hillingdon service bookings depend on accurate information, including item size, quantity, access conditions, floor levels, parking options, and whether dismantling or reassembly may be needed.

Once a booking is accepted, the customer will receive confirmation of the agreed service details, estimated duration, and any charges known at that time. Time estimates are provided in good faith and may change if the circumstances differ from those described. If the customer alters the job after confirmation, we may revise the price, timing, vehicle size, crew size, or service scope. Changes are subject to availability and may result in extra charges. We are not required to proceed with a materially different job at the original rate.

It is the customer’s duty to make sure the collection and delivery points are accessible at the agreed times. This includes arranging any necessary permissions, lift access, parking arrangements, building entry, and item preparation. If we are delayed or unable to begin work because the address is inaccessible, the goods are not ready, or the customer is absent, waiting time charges may apply. If we cannot complete the job after reasonable attempts, it may be treated as a late cancellation or aborted booking.

2. Prices and Payments

Prices are generally based on the size of the vehicle, number of staff, distance, duration, waiting time, access conditions, and any additional services requested. Quoted prices may be fixed or estimated depending on the information provided. Unless stated otherwise, all charges are exclusive of any applicable taxes. Any estimate is based on the facts known at the time of quoting and may be revised if those facts change. Man and Van Hillingdon may charge extra for long carries, stair carries, congestion delays, parking costs, out-of-hours work, dismantling, packing, waste handling, or additional labour.

Payment is due in accordance with the booking terms agreed at the time of confirmation. We may require a deposit in advance to secure the slot, with the balance due on completion or before unloading, depending on the nature of the work. We accept payment by the methods notified at booking. If payment is refused, reversed, or delayed, we may withhold completion or release of goods where lawful to do so. Any bank charges, collection costs, or recovery expenses arising from failed payment may be passed on to the customer to the extent permitted by law.

Where a customer requests additional work during the job, the extra charge will be confirmed before the work continues wherever reasonably possible. If immediate action is needed to protect the goods, property, or safety of persons, we may proceed and charge a fair amount for the additional labour or materials. Invoices or receipts may be issued electronically. If a customer disputes an invoice, they should raise the issue promptly and provide clear reasons and supporting information. Disputed amounts do not automatically suspend the customer’s obligation to pay any undisputed balance.

3. Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking, but notice periods may apply. If sufficient notice is given, cancellation charges may be reduced or waived, subject to any non-refundable deposit or administrative costs already incurred. If cancellation is made too close to the service time, or if the crew and vehicle have already been allocated, a reasonable charge may apply. Man and van in Hillingdon bookings are often reserved specifically for the agreed date and time, so late changes can create lost time and cost.

We may cancel or reschedule a booking where necessary due to vehicle failure, staff illness, severe weather, road closures, safety concerns, legal restrictions, or events outside our reasonable control. In such cases, we will aim to offer an alternative time where possible. We are not liable for indirect losses caused by a cancellation or delay that results from circumstances beyond our reasonable control. If a delay is caused by the customer, for example by not being ready, not granting access, or changing the scope at short notice, waiting charges may apply and the booking may be rescheduled at our discretion.

If a customer fails to be present or ready at the agreed time, or if the collection or delivery cannot proceed for reasons within the customer’s control, we may treat this as a cancellation with charges. Any deposits paid may be used to cover losses, provided this is fair and proportionate. Where a booking is rescheduled, any additional mileage, labour, or vehicle costs may be charged. We will always aim to act reasonably, but punctuality, readiness, and accurate information remain essential to the smooth running of the service.

4. Liability and Customer Responsibilities

We will exercise reasonable care and skill in carrying out the service. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events outside our control, inherent defects in items, inadequate packing by the customer, or inaccurate instructions. Customers are expected to protect fragile, valuable, sentimental, and prohibited items before collection unless we have expressly agreed in writing to pack or handle them in a specific way. The customer should ensure that drawers are empty, glass is protected, and loose parts are secured.

Unless agreed otherwise, the customer is responsible for removing items from walls, disconnecting appliances, and preparing furniture for transit. We may assist with dismantling, reassembly, or appliance handling if this has been included in the service. Any such assistance is provided on the understanding that the item is suitable for the work and that any manufacturer instructions, safety guidance, or specialist requirements have been disclosed. We are not liable for damage caused by hidden defects, unsuitable fittings, weak fixtures, or pre-existing wear and tear.

If property damage occurs due to our negligence, our responsibility will normally be limited to repair, replacement, or compensation up to the reasonable value of the affected item, subject to any applicable exclusions and the evidence available. We are not liable for consequential loss such as loss of profits, missed appointments, business interruption, or emotional distress, except where the law does not allow such exclusions. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. Man and Van Hillingdon customers should report any issue as soon as reasonably possible, with supporting photos or documents if available.

5. Waste Regulations and Disposal

If the service includes waste removal, clearance, or disposal, the customer must describe the items accurately so that we can determine whether the job can be undertaken lawfully. Waste must be correctly identified, and the customer must not mix general waste with hazardous, clinical, electrical, chemical, or restricted materials unless this has been agreed in advance and is lawful to transport. We may refuse any item that appears unsafe, contaminated, illegally dumped, or unsuitable for carriage or disposal.

Waste handling is subject to applicable UK legislation, local authority requirements, and environmental regulations. The customer remains responsible for ensuring that they have the right to dispose of the waste and that no restricted or prohibited items are included without disclosure. We may ask for details about the waste source, item type, quantity, and ownership where needed to comply with legal obligations. If a customer provides incomplete or misleading information about waste, we may cancel the waste element of the booking or charge additional costs arising from compliance or separation work.

Where waste is transferred to a licensed facility or authorised disposal route, we may retain records, receipts, or transfer details as required by law. We will not knowingly transport or dispose of waste in a manner that breaches environmental rules. The customer must not ask us to leave items in unauthorised locations or to handle waste illegally. Any request that would require unlawful conduct will be refused. If items are discovered to be hazardous or not declared properly, additional charges, delays, or refusal of service may result, and the customer may remain responsible for associated costs.

6. Insurance, Access, and Force Majeure

We may carry insurance appropriate to the nature of the service, but insurance coverage does not alter the limits of liability set out in these terms. The customer should ensure that their own insurance arrangements are suitable for their goods, property, and circumstances. Any claim against us should be supported by evidence of the damage or loss and reported without unnecessary delay. We may inspect the affected item and request reasonable cooperation before resolving a claim.

The customer is responsible for ensuring safe access for the vehicle and crew, including any necessary permissions, clear routes, secure flooring, and suitable parking. If access is difficult or restricted, we may adjust the method of work or refuse to proceed where safety could be compromised. We are not responsible for damage caused by unsafe access conditions that were not disclosed. Likewise, if weather, traffic, roadworks, public events, strikes, emergency incidents, or other events outside our control affect performance, the booking may be delayed, rescheduled, or cancelled without liability for indirect loss.

Nothing in these terms affects the customer’s statutory rights. We aim to provide a reliable man and van service and to handle every booking fairly and professionally. However, the service depends on accurate information, lawful instructions, and reasonable cooperation from the customer. If a situation arises that is not covered here, we will interpret these terms in a sensible way that reflects the nature of the job, applicable law, and the practical realities of moving and transport work.

7. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the law of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction, except where the customer has a legal right to bring proceedings elsewhere under mandatory consumer law. If a court finds part of these terms unenforceable, the remaining provisions will continue to apply.

General Provisions

We may update these terms from time to time to reflect legal, operational, or administrative changes. The version in force at the time of booking will apply to that booking unless a change is required by law. No waiver of any term shall be effective unless agreed by us in writing. These terms form the entire agreement between the parties for the booked service and replace any previous oral or written statements relating to the same job, except where expressly preserved by law or agreed in writing.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms. Man And Van Hillingdon aims to deliver a straightforward, lawful, and carefully managed moving service, and these terms are intended to protect both the customer and the service provider by setting clear expectations from the outset.