Man and Van Hillingdon Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Hillingdon provides removal, man and van, transport and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, firm or company requesting or paying for the services.

1.2 Company means Man and Van Hillingdon, the provider of the services.

1.3 Services means any removal, man and van, transport, loading, unloading, packing, or related services supplied by the Company to the Client.

1.4 Goods means all items, personal belongings, furniture, equipment and other property to be moved or handled as part of the Services.

1.5 Booking means the agreed arrangement between the Client and the Company for the provision of Services, including the date, time, locations and price.

1.6 Contract means the legally binding agreement between the Client and the Company incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial clients, including but not limited to house moves, flat moves, office moves, student moves and item transport.

2.2 The exact scope of the Services will be set out in the Booking confirmation, including the vehicle size, number of operatives, estimated duration and any additional services such as packing or furniture assembly where agreed in advance.

2.3 Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, removal of doors or windows, or any structural alterations to premises.

2.4 The Company reserves the right to refuse to transport any Goods which, in its reasonable opinion, may pose a risk to health and safety, cause damage to property or breach any applicable law or regulation.

3. Booking Process

3.1 Bookings may be made by the Client via telephone, online enquiry forms or other communication methods accepted by the Company from time to time.

3.2 The Client must provide accurate and complete information when requesting a quote or making a Booking, including:

(a) full collection and delivery addresses; (b) details of property access, such as floor levels, lifts, parking restrictions and long carry distances; (c) a clear description of the Goods to be moved, including any heavy, oversized or fragile items; (d) preferred date and time of the move.

3.3 Any quote provided by the Company is based on the information supplied by the Client and is subject to revision if that information is incomplete or inaccurate, or if additional Services are requested.

3.4 A Booking is only confirmed when the Company has accepted the Booking details and, where required, received any deposit or prepayment as specified by the Company.

3.5 The Company reserves the right to decline any Booking at its absolute discretion.

4. Client Responsibilities

4.1 The Client is responsible for ensuring that:

(a) all Goods are adequately packed, protected and labelled, unless the Company has agreed to provide a packing service; (b) all items to be moved are ready for loading upon arrival of the Company’s vehicle; (c) sufficient access and parking is available at both collection and delivery addresses, including any necessary permits or permissions; (d) all fragile, valuable or delicate items are clearly identified to the Company’s operatives; (e) any items requiring special handling are declared in advance.

4.2 The Client must be present, or represented by an authorised adult representative, at both collection and delivery locations to provide instructions and sign any relevant documentation.

4.3 The Client is responsible for complying with all relevant regulations and building rules relating to access, lifts and loading bays.

5. Payments and Charges

5.1 The price for the Services will be quoted to the Client in advance, either on a fixed-price basis or an hourly rate, depending on the nature of the Booking.

5.2 Unless otherwise agreed, hourly rate jobs are charged from the time the vehicle and operatives are dispatched from the depot until their return, including loading, travel and unloading time.

5.3 Payment terms will be confirmed at the time of Booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Services.

5.4 The Company accepts payment methods as notified to the Client prior to or at the time of Booking. The Client is responsible for ensuring that funds are available and that payment is made in full when due.

5.5 Where payment is not made when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs incurred in pursuing the debt.

5.6 Any additional services requested on the day of the move, or delays caused by circumstances within the Client’s control, may result in extra charges at the Company’s standard rates.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a Booking by giving notice to the Company as early as possible.

6.2 Where a Booking is cancelled by the Client with sufficient notice, any prepaid amounts may be refunded or allocated to a new Booking at the Company’s discretion, subject to any applicable cancellation fee advised at the time of Booking.

6.3 The Company may apply cancellation charges where a Booking is cancelled at short notice, including but not limited to:

(a) same-day cancellations; (b) cancellations made less than a minimum notice period advised at Booking stage; (c) failure of the Client or their representative to be present at the agreed time and location.

6.4 If the Client seeks to change the date, time, addresses or scope of work, this will be subject to availability and may result in a revised quote and additional charges.

6.5 The Company reserves the right to cancel or postpone a Booking where necessary due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, road closures, vehicle breakdowns or staff illness. In such cases, the Company will seek to rearrange the Booking at a mutually convenient time, and any prepaid sums for Services not yet provided will be refunded if rearrangement is not possible.

7. Access, Parking and Delays

7.1 The Client is responsible for ensuring lawful and suitable parking arrangements for the Company’s vehicles at both collection and delivery locations.

7.2 Any parking charges, fines or penalties incurred as a result of inadequate arrangements or local restrictions may be added to the Client’s final bill.

7.3 The Company is not liable for delays caused by traffic conditions, roadworks, accidents, weather or other events outside its reasonable control.

7.4 If the Company’s operatives are delayed or prevented from carrying out the Services due to issues with access, waiting for keys, incomplete packing, or any other matter within the Client’s or third party’s control, the Company may charge for the resulting waiting time or additional time required.

8. Excluded Goods

8.1 The Company does not transport certain items, including but not limited to:

(a) illegal or illicit goods; (b) flammable, explosive, corrosive or hazardous materials; (c) live animals or plants; (d) cash, jewellery, watches, precious metals or stones; (e) important documents such as passports, securities or deeds.

8.2 The Client must not include any Excluded Goods in the items to be moved. If such items are discovered, the Company may refuse to move them and shall have no liability for any loss of or damage to such items.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.

9.2 The Client is advised to arrange appropriate insurance cover for their Goods for the duration of the move. The Company’s standard charges do not include insurance cover for the full value of the Goods.

9.3 The Company will not be liable for:

(a) loss or damage arising from inherent defects, wear and tear or pre-existing damage; (b) damage to furniture or Goods that are inadequately packed by the Client; (c) damage to items where the Client or a third party has instructed the Company’s operatives to move items against professional advice; (d) damage to the internal or external parts of any property resulting from moving heavy or large items where access is restricted or where such movement is inherently risky.

9.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable time after completion of the Services. The Client should provide evidence of the loss or damage, including photographs and proof of value where available.

9.5 To the maximum extent permitted by law, the Company’s total liability in respect of any claim arising out of or in connection with the Services shall be limited to the lesser of:

(a) the cost of repairing or replacing the affected item; or (b) a sum equivalent to the charges paid or payable by the Client for the specific Booking in question.

9.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot be lawfully limited or excluded.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations.

10.2 The Company is not a general waste carrier and will only remove or dispose of items where this has been expressly agreed in advance as part of the Services.

10.3 The Client must not request the Company to remove household rubbish, black bag waste, construction rubble or any hazardous or controlled waste unless the Company has specifically agreed to do so and appropriate arrangements and charges have been confirmed.

10.4 Where the Company agrees to remove items for disposal or recycling, the Client confirms that they have full authority to dispose of those items and that no third-party rights are infringed.

10.5 Any additional charges relating to lawful disposal, recycling centres or specialist waste services will be payable by the Client and may be added to the final invoice.

11. Complaints

11.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the operatives at the time where possible.

11.2 If the matter is not resolved, the Client should submit a written complaint to the Company as soon as reasonably practicable, providing full details of the Booking, the issue encountered and any supporting evidence.

11.3 The Company will investigate complaints and aim to respond within a reasonable period. Where appropriate, the Company may propose a remedy such as a partial refund or repeat service, without prejudice to the limitations of liability set out in these Terms and Conditions.

12. Force Majeure

12.1 The Company shall not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure is due to events beyond its reasonable control, including but not limited to natural disasters, acts of God, fire, flood, war, civil disturbance, industrial disputes, epidemics, pandemics, acts of government or public authorities, or failure of transport networks.

12.2 In such circumstances, the Company may suspend the Services and will use reasonable efforts to resume performance as soon as practicable. If performance is substantially prevented for an extended period, either party may terminate the Contract in respect of Services not yet provided, and any prepaid amounts for those Services will be refunded.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data relating to the Client for the purposes of managing Bookings, providing the Services, handling payments and, where applicable, dealing with complaints and legal obligations.

13.2 The Company will take reasonable steps to protect personal data and will not sell or share such data with third parties except where necessary to provide the Services, comply with the law, or with the Client’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any Contract between the Company and the Client shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

15.3 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

15.4 The Contract is between the Company and the Client. No third party shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999.

15.5 The Company reserves the right to amend these Terms and Conditions from time to time. The terms in force at the time of the Client’s Booking will apply to that Contract unless a change is required by law.



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To get the best deals on our man and van services phone us up today. Our customer service department are waiting to give you all the help and advice you need when considering hiring a moving service with us. You get excellent value for money with our great deals. We guarantee a first class service which can be delivered at a time to suit you. There is no other company in Hillingdon who offer the choice we do. We have been helping businesses and homeowners move for years and have one of the best reputations in the industry. Get in touch with our man and van Hillingdon company now!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
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Contact us

Company name: Man and Van Hillingdon Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 10 Middle Rd
Postal code: UB9 5EG
City: London
Country: United Kingdom

Latitude: 51.5795550 Longitude: -0.5183500
E-mail:
[email protected]

Web:
Description: When it comes to fast and efficient man and van services in Hillingdon, UB8, our company is number one. For more information call us right away!
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